Support
How can we help?
Browse the topics below, or get in touch and we will come back to you.
Contact us
Email support@strivocoach.com with as much detail as you can, including your device and app version, and we will help you out.
Not an emergency service
StrivoCoach is not an emergency or medical service. If you have an urgent medical concern, contact your local healthcare provider or emergency services in your area.
Account & sign-in
How do I create an account?
Download StrivoCoach, open the app and follow the onboarding steps. You set up your profile and goals as part of getting started.
I can't sign in. What should I do?
Check your internet connection and make sure you are using the same sign-in method you registered with. If you still cannot get in, email support@strivocoach.com.
Food logging
How do I log a meal?
Open the food area of the app and add items to the relevant meal. You can enter foods manually, scan a barcode, or use AI food photo analysis.
Can I edit or delete an entry?
Yes. Open the entry from your daily log to change the amount or remove it.
AI food analysis
How does AI food photo analysis work?
You take a photo of your meal and the app sends it to an AI service that estimates the foods and portions. You can review and adjust the result before saving.
Why are the results sometimes wrong?
AI estimates are approximate and can misjudge foods, ingredients or portion sizes. Always review the result and edit it so your log stays accurate.
Barcode scanning
How do I scan a product?
Choose the barcode option when adding a food and point your camera at the product barcode. Allow camera access when prompted.
A product wasn't recognised.
Some products may not be available to scan. You can still add the item manually.
AI Coach
What can I ask the AI Coach?
You can ask about your habits, goals, daily progress and general wellness topics. The Coach responds with personalised, general guidance.
Is the AI Coach medical advice?
No. The AI Coach is for general wellness only and does not provide medical advice, diagnosis or treatment. Avoid entering unnecessary sensitive personal information.
Subscriptions
What does Premium include?
Premium unlocks StrivoCoach's paid features. It is available as a monthly or annual subscription.
How much does it cost?
Prices are set and shown by the App Store or Google Play for your region at the time of purchase. The current price is always displayed before you confirm.
How do I cancel?
Subscriptions are billed by Apple or Google. Manage or cancel yours in your Apple App Store or Google Play account settings. Cancelling stops future renewals; access continues until the end of the current period.
Restore Purchases
I'm not seeing Premium after paying or reinstalling.
Make sure you are signed in with the same Apple or Google account used for the purchase, then use Restore Purchases in the app's subscription settings. If it still does not appear, contact support@strivocoach.com.
Notifications
How do I turn notifications on or off?
Manage reminders in the app's settings, and control system-level permission in your device settings under StrivoCoach.
Delete Account
How do I delete my account?
In the app, go to Settings, then Account Details, then Danger Zone, then Delete Account, and follow the confirmation. You do not need to email us. The Delete Account page has full details and what to expect.
Privacy
What data does StrivoCoach collect, and why?
StrivoCoach collects the profile, wellness, content, photo and subscription information needed to run the app and personalise it. The Privacy Policy has the full explanation, or email privacy@strivocoach.com.
Do you show ads or sell my data?
No. StrivoCoach does not display third-party advertising, does not sell personal information, and does not use your information for cross-app advertising tracking.